Refund and Return Policy
Please read our returns policy prior to purchasing from Briscoes in order to familiarise yourself with our policies on returns, refunds, repairs and your legal rights.
We also recommend you inspect any goods that we deliver to you or that you collect from one of our branches, to ensure you are completely satisfied, ensuring that all products are of acceptable quality and are as described. If you’re unhappy with your purchase, please let us know. Unless faulty, this must be within 14 days.
We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the goods to us and we will organise a refund. Such refund will not be later than 14 days from notice to us of order cancellation.
When you purchase online you have a statutory right to cancel your order for any reason within 14 days; you then have 14 days from the date you cancelled the order to return the product to Expert. It is your responsibility to take reasonable care of the goods prior to returning them; you are responsible for any diminished value of the goods resulting in the handing of the goods beyond what is necessary to establish their functionality and suitability.
a. You will be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be issued upon proof of the items being returned.
b. Hygiene seals on any personal care products such as shavers must be intact.
c. Customised or personalised goods cannot be refunded or exchanged.
d. You the customer are responsible for the due care of the products being returned.
This Returns Policy is in accordance with The European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
Your Consumer Rights
Consumer contracts are protected by the Sale of Good and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.
Under the Act the purchaser of goods has a number of rights, including that:
a. Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price; and
b. Goods must be fit for their purpose – they must do what they are reasonably expected to do; and
c. Goods must be as described - the buyer must not be mislead into buying something by the description of goods or services given orally by a salesperson or an advertisement.
These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.
Goods Damaged in Transit
Damaged goods need to be reported within 24 hours of delivery. Please contact firstname.lastname@example.org or call 041 9837302 to report any damages. We will arrange to have the goods returned and either offer a replacement or refund the price to you.
Refunds will be made by us via the method of payment you used to make your online purchase. Refunds will normally be processed within 3-5 working days.
Return of Faulty Goods
If a product is defective in any way, please arrange to return the item by contacting email@example.com calling 041 9837302. An acknowledgement or your request to return will be provided. We will either deliver a new one to you or refund you the cost of the product. Please do not bring faulty items back to any of the Expert stores. In some cases an inspection of the product by a qualified engineer may be required. A repair or replacement product may be offered. Standard delivery charged will be refunded.
Repair of Faulty Goods
Goods returned for repair will be assessed and/or repaired within a reasonable time frame. These times may vary due to reasons beyond our control. If items are deemed to have been damaged due to misuse or accident, or in cases where your statutory rights or any manufacturer’s warranty do not apply; you may be required to pay labour, assessment and/or freight charges.
We recommend that you back up data stored on any devise prior to sending it back for repair as the repair or replacement may result in a loss of said data. This includes files stored on hard drives, photos and music stored on mobile devices. We will not be responsible for any data loss.
To return your order(s) please contact firstname.lastname@example.org or call 041 9837302.