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Refund and Return Policy

When you make an online purchase you have a statutory right to return goods (other than perishable or made to order/customised goods) up to 7 days after receiving your order: this is the cooling off period. In addition to this cooling-off period, you can return any item within 28 days of receipt for a refund of that item. We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the goods to us and we will organise a refund (excluding delivery cost). If a product is defective in any way, please return it immediately and we will either deliver a new one to you or refund you the cost of the product. Any breakages or damages must be reported to us within 24 hours of delivery.
 
If you're not completely happy with an item, we'll exchange it or give you a refund, provided that it's returned to us in its original condition & packaging. Items such as laptops, home computers, and other equipment which contains a security seal can only be returned if the security seal has not been tampered with.
 
Please contact our helpdesk at sales@briscoes.ie for further information. We will be happy to help you in any way that we can. It is important that we know the order number your items relate to in order to process your returned items and organise a refund. We will provide you with An Post pre-paid returns label for your parcel.
 
All goods will be inspected on return.
 
You can post your goods to: Unit 1, Newgrange Business Park, Donore Road, Drogheda, Co. Louth, for exchange or refund.
 
Contact us at sales@briscoes.ie for further information.