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FAQ

What is the delivery fee?

Small Products
€4.99 for the first item, €2.00 for additional products from this category
All Sound and Vision (except TV & Soundbars), Apple, Computing, Small Appliances and Coffee are Small Product 

 Medium Products
€8.99 for the first item, €5.00 for additional products from this category
All TVs, Soundbars, Microwaves and Hobs are Medium Products

Large Products
€18.99, for the first item and €10.00 for additional products from this category
All Kitchen Appliances (except hobs and microwaves) are Large Product


How do I change or cancel an order?

You can change or cancel an order as long as it hasn't been dispatched. For queries about an order, contact us on our customer care line 041 9837302 or by email at sales@briscoes.ie

 

 

My product was damaged when I got it delivered, what do I do?

In the unlikely event you should receive damaged goods, please contact Customer Care at 041-9837302 or by email at sales@briscoes.ie

 

How quickly will I receive my order?

Delivery information can vary from product to product.
When your order is processed our delivery department will contact you on the telephone number you provide and arrange delivery at your convenience.

Leinster: 1-3 days
Rest of Ireland: Within 5 days

 

Will Briscoe Expert remove my old Appliance?

Under the WEEE Regulations, Briscoes will take back comparable old electrical appliances at the time of delivery Provided they are disconnected, defrosted, clean and ready for the driver. All other Queries Please contact our customer care team on 041-9837302 or by email at sales@briscoes.ie

 

OUR PRIVACY POLICY

Briscoe Expert respects your right to privacy. As part of the e-store facility Briscoe Expert will retain certain information including your name, address, phone numbers, e-mail address, IP address, billing address and shipping address and product selection.

This information will be retained in accordance with our obligations under the Data Protection Act 1988. Briscoe Expert may use your personal data for the following purposes:

  • to fulfill your order;
  • if there are any queries on your order or if there is a problem with fulfilling your order;
  • to advise you of any promotional offers that may be of interest to you;

Your information will be held by Briscoe Expert and not passed on to any third parties. If you do not wish to receive information from Briscoe Expert about our promotional offers from time to time please click here to unsubscribe

If I have a problem,who do I contact ?

Our Customer care team would only be too happy to help you with whatever query you may have. Contact us on  041 9837302  9.30 - 6.00 Monday to Saturday or by email at sales@briscoes.ie

 

What is PRF ?

WEEE Directive
From the 13th of August 2005 retailers are obliged to take back WEEE (Waste Electrical and Electronic Equipment) from members of the public free of charge.  This new EU directive ensures that all historic WEEE products are collected, treated and disposed of in an environmentally sound manner.  


How does WEEE work?

Take back is on a one-for-one basis only and the product must be of a similar type or have performed the same function as the new product purchased.  For example if you purchase a treadmill we will take back your old treadmill free of charge and ensure it is recycled in a safe and responsible manner.  However if you buy a exercise, we will not take back your treadmill or elliptical.  


How do I return my old product?
When you make an online purchase you have a statutory right to return goods (other than perishable or made to order/customised goods) up to 7 days after receiving your order: this is the cooling off period. In addition to this cooling-off period, you can return any item within 28 days of receipt for a refund of that item. We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the goods to us and we will organise a refund (excluding delivery cost). If a product is defective in any way, please return it immediately and we will either deliver a new one to you or refund you the cost of the product. Any breakages or damages must be reported to us within 24 hours of delivery.

If you're not completely happy with an item, we'll exchange it or give you a refund, provided that it's returned to us in its original condition & packaging. Items such as laptops, home computers, and other equipment which contains a security seal can only be returned if the security seal has not been tampered with.


Please contact our helpdesk at sales@briscoes.ie for further information. We will be happy to help you in any way that we can. It is important that we know the order number your items relate to in order to process your returned items and organise a refund. We will provide you with An Post pre-paid returns label for your parcel.

All goods will be inspected on return.

You can post your goods to: 
Unit 1, Newgrange Business Park, Donore Road, Drogheda, Co. Louth,  for exchange or refund.

Contact us at sales@briscoes.ie for further information.